SHIPPING & RETURNS - Floofers Dog Fashion

SHIPPING & RETURNS

SHIPPING

All orders include track and trace and are dispatched from Athens, Greece.

SHIPPING FOR GREECE

REGIONDELIVERY TIMEORDERS €50 OR OVERORDERS UNDER €50
GREECE3-7 Working DaysFREE3 – 5.5 EUR

SHIPPING FOR EUROPE

REGIONDELIVERY TIMEORDERS €70 OR OVERORDERS UNDER €70
EUROPEAN UNION*4-9 Working Days (Depending on chosen shipping option)FREE9.99 – 12 EUR
 CYPRUS 3-15 Working Days (Depending on chosen shipping option)FREE6 – 12 EUR

*European Union countries include: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

NOTE: At the moment we do not offer international shipping.

RETURNS

Although we hope you love all your items from Floofers, we have a returns policy in place if you are not 100% happy with your purchase.

We provide a refund, exchange or credit note for all full price items that meet to the below conditions.

CONDITIONS FOR RETURNS:
  1. Items must be returned within 14 days of receiving your order
  2. All original tags must remain attached
  3. Item(s) must be unworn/unused, and returned in original condition
  4. Shipping costs are non-refundable.
  5. Please note, when using a coupon that provides Free Shipping, in case of a return a 2.5€ fee will be deducted from the refunded amount.
  6. When choosing to pay with Cash on Delivery, in case of a return, the Cash on Delivery Fee of 2.5€ will be deducted from the refunded amount.
  7. In the event of a delayed delivery of your order caused by the logistics company we use for shipping your package, the shipping fee remains non-refundable, even for expedited delivery options.

We recommend choosing carefully to avoid disappointment, so please get in touch at info (at) floofers .co if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or used in any way, will not be accepted for return. Floofers reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

HOW TO RETURN:
  • Please email [email protected] in order to request a return or exchange
  • You will receive an email within the next 1-2 business days to confirm your return
  • Items must be returned within 14 days of receiving your order
  • Once received, we assess your return and if it is in compliance with our return policy, we will complete your refund, exchange or store credit.54
CONDITIONS FOR ORDER CANCELLATIONS & HOW TO CANCEL YOUR ORDER:
  • Please email [email protected] with your order number in order to cancel your order.
  • If your order has dispatched and you have received a tracking number and you wish you wish to cancel your order, your shipping fees will not be refunded.
  • If a delivery attempt is made, please refuse to accept it.
  • Refunds for shipped orders, are processed within 14 business days.
  • Refunds for non-shipped orders, are processed with in 5 business days.
Reject