Customer Service
Frequently Asked Questions
Initiate a return by submitting our return request form. After review, our team will contact you with further instructions. Ensure your item is in original condition and packaging. Review our return policy for additional information.
You will receive your sales receipt via email. For pre-paid orders, we send the receipt once your order is shipped. If you selected cash on delivery, you’ll get your receipt after the package is delivered to you. Please check your email, including spam or junk folders, for the receipt. If you haven’t received it or need a copy, contact our customer service team for assistance.
You can find information about the sizes and the ways you can measure your dog here. Make sure you have measured correctly to avoid the need for exchanging or returning the product.
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Do you have any questions? Send us a message and we will get back to you as soon as possible.